Refund & Cancellation Policy

1. Digital Product Nature

Our courses are digital educational products delivered instantly upon payment confirmation, granting immediate access to video lessons, materials, and resources. Please review course descriptions, curriculum, and previews carefully before purchasing.

2. Refund Eligibility

We offer a 7-day money-back guarantee on all course purchases, subject to the following conditions:

• The refund request must be made within 7 calendar days of the original purchase date
• You must not have completed more than 20% of the course content at the time of the refund request
• The refund request must be submitted via email to academy@finkfold.com with your order details (name, email used for purchase, and transaction ID)

3. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Requests made after 7 days from the date of purchase
• Course completion exceeding 20% at the time of request
• Change of mind after substantial course consumption
• Issues arising from the student's own technical setup (e.g., internet connectivity, device incompatibility) rather than a fault in our course delivery
• Any promotional, discounted, or bundled course offers explicitly marked as “final sale” or “non-refundable” at the time of purchase

4. Refund Process

Once a refund request is approved:

• Refunds will be processed within 7–10 business days to the original payment method used during purchase
• Refunds are processed via Razorpay and may take additional time to reflect in your bank account or card statement depending on your bank's processing timelines
• Upon refund approval, your access to the course content will be revoked

5. Cancellation of Enrollment

Since our courses provide immediate digital access upon purchase, there is no separate “cancellation” process distinct from the refund process outlined above. To cancel your enrollment and request a refund, follow the process in Section 2.

6. Technical Issues and Support

If you experience technical difficulties accessing your course (e.g., broken video links, login issues), please contact us at academy@finkfold.com before requesting a refund. We are committed to resolving technical issues promptly, and most access problems can be fixed without needing a refund.

7. Duplicate or Erroneous Payments

If you were accidentally charged more than once for the same course, or charged in error, please contact us immediately at academy@finkfold.com with your transaction details. Verified duplicate or erroneous charges will be refunded in full within 7–10 business days, regardless of the 7-day window stated in Section 2.

8. Chargebacks

We encourage students to contact us directly to resolve any payment or access disputes before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks filed without first contacting us may result in suspension of access to purchased content while the matter is investigated.

9. Contact Us

For all refund, cancellation, or payment-related queries, please contact:

Finkfold Academy
Email: academy@finkfold.com
Website: https://finkfold.com/academy

We aim to respond to all refund and support inquiries within 24–48 hours.